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7 articles
How do I find a carer?Families
Browse carers near you on Care World, see what each has shared, message them, then arrange care directly. Connecting is free — there's never a fee to contact a carer.
Who can see our records?Families
You decide. Care records live on Care Vault, our care platform — you set who sees each thing, it's encrypted with AES-256, held in UK data centres, and you can export or delete it whenever you want.
How much do I keep?Carers
100%. Families pay you directly at your agreed rate, and Care World takes no cut of care payments.
What should I add to my profile?Carers
Your headline, services, rate and photo, plus any documents you choose to share, and certificates of completion from the Library.
Can I cancel anytime?Billing
Yes. Paid tiers are monthly or annual and you can cancel whenever you like. There's no VAT on our prices.
Are you a care provider?Privacy
No. Care Vault and Care World are software that help families and carers organise and find care. We don't provide, arrange or manage care ourselves.
What if something is wrong?Privacy
If anyone is in immediate danger, call 999. For urgent help that isn't an emergency, call NHS 111. To report a concern, email support@careworld.app and a real person will pick it up.
Still stuck?
Email us at support@careworld.app and a real person will get back to you. For anything urgent about someone’s safety, call 999, or NHS 111 for urgent help that isn’t an emergency.
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